Refund and Returns Policy
At Willow’s Choice, we are committed to ensuring customer satisfaction with our products. If, for any reason, you are not satisfied with your purchase, please review our Refund and Returns Policy below.
1. Eligibility for Returns To be eligible for a return, your item must:
Be unused, unopened, and in its original packaging.
Be returned within 14 days from the date of receipt.
Include proof of purchase, such as an order confirmation email or receipt.
We reserve the right to refuse returns if these conditions are not met.
2. Non-Returnable Items Certain items cannot be returned, including:
Perishable goods (e.g., food products that have been opened or partially consumed).
Gift cards or promotional items.
3. Return Process To initiate a return:
Contact our customer service team at admin@willowschoice.com.my with your order number and reason for the return.
We will provide you with the return shipping address and instructions.
Once your return is approved, please ensure the item is securely packaged to prevent damage during transit.
4. Return Shipping Customers are responsible for covering the shipping costs associated with returning the item, except in the case of damaged or defective products. We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.
5. Damaged or Defective Products If you receive a damaged or defective product, please contact us within 7 days of receipt. We will arrange for a replacement or issue a refund, including return shipping costs, after verifying the defect.
6. Refunds Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 14 business days.
Please note that depending on your payment provider, it may take additional time for the refund to be reflected in your account.
7. Exchanges We do not offer direct exchanges. If you wish to exchange a product, please return the original item and place a new order for the desired product.
8. Late or Missing Refunds If you have not received your refund after 14 business days, please check your bank account or contact your credit card provider. If the issue persists, contact us at [your email] for assistance.
9. Changes to Refund and Returns Policy Willow’s Choice reserves the right to update or modify this Refund and Returns Policy at any time without prior notice. Any changes will be reflected on this page.
10. Contact Us If you have any questions or concerns about our Refund and Returns Policy, please reach out to us at:
Email: admin@willowschoice.com.my
Phone: 012 798 9728
